I would just like to thank you for your quick and efficient service today. The Nuneaton machine has been picked up and the Coventry machine has been installed. I would like to mention that the engineer Jack Napolitano was polite, helpful and a credit to your business.
I believe when someone represents your company and does a good job, feedback is important!
Marie Tallis – Team Leader
Coventry & Warwickshire CDA
Ashcroft was one of many companies invited to tender for our franking contract and were eventually successful after a complicated, ever-changing and thorough process. The integrity shown, understanding of the ever-changing brief and the confidence given was a major factor in securing this contract. The subsequent installation and support has been of the highest standard and if you could pass on my thanks to your colleagues this would be much appreciated. The machine itself has surpassed expectations and the support you personally have given throughout has been of the highest order.
Thank you again.
Simon Patchell – Post Team Supervisor
AFH Independent Financial Services Limited
I would like to thank Jack for his assistance recently. He came to do an annual service of the machine, but by coincidence we were having trouble with internet connection due to a recent modem upgrade. As a small company we don’t have full time IT support on site, but Jack was able to give us a simple alternative to our problem which meant we were able to use the machine straight away. His manner was very helpful and friendly, and he was very patient with me, explaining everything clearly and simply. He’s a credit to your company and I wouldn’t hesitate in recommending your company.
Liz Mitchell CeFAP – Senior Financial Planning Administrator
Cotswold Financial Planning Ltd
It has been a pleasure working with Ashcroft Mailing. We have always found the company professional and willing to help work through modern day life with us. Maintenance support is superb! I have had 2 problems over 2 years, each time same day engineer visit and up and running again within the same day. Keeping up to date with Royal Mail changes is a cinch too as Ashcroft kindly guide you through the entire process and ensure you are receiving the best postal rates at all times. I do not hesitate in recommending this company.
Tom Wallis – Business Partner
Alcester Health Centre
I was referred to Ashcroft Mailing when I found out about Mailmark and the amount that can be saved by using this system. I contacted a colleague who had recently had one installed and who was really happy with the experience she had had with Ashcroft. I decided to look into the Company further to see whether it would benefit the Yorkshire region with regards to savings etc. The gentleman I spoke to was so very helpful and was able to give a personal service throughout as it is not a large company of faceless departments and call centres like Neopost, with whom I was in a contract.
Ashcroft delivered the new machine, ‘took on’ and paid the remainder of the contract with Neopost, and connected the system with no upset to the system or need to get IT involved at all. The 2 charges that Neopost make annually for insurance against price increase, were found to be totally unnecessary and therefore to start with there was a saving of over £393.56 without the cheaper mailing price via Mailmark. A representative came and showed all involved how to use the new system.
I am able to have the Redrow logo on the franked mail together with our chosen charity logo. If this is inappropriate for certain letters, there is an option to have no marking other than date and Mailmark to ensure anonymity.
Prepaid envelopes can be printed on the machine and the ink cartridges are just over half the price of Neopost ink cartridges.
My contact George is so very helpful and if there is any problem whatsoever, he is at the end of the phone to sort it or answer a query.
Do I need to say more? I don’t think so – I would recommend Ashcroft Mailing to any business mail user!
Ruth Watson – Senior Secretary
Redrow Homes Limited – West Yorkshire
We have worked with Ashcroft Mailing Solutions for over 8 years and they have provided an excellent service. They are very customer focused and make you feel you are receiving a personal service. They are on hand to deal with any enquiries at any time and when ordering labels and inks they are extremely helpful and make it very easy for each site to order. I would highly recommend Ashcroft Mailing Solutions, a company who you can trust and rely upon.
Clive Wyatt – Facilities Manager
Blue Arrow Group
We have a couple of machines with Ashcroft Mailing solutions, their advice and support throughout the process was second to none. The machines are cost effective, were installed quickly and efficiently and the training for staff was very thorough. We would highly recommend Ashcroft to anyone.
Benjamin Bilverstone – Business Support Manager and PA to the CEO
We rang Ashcroft Mailing for information a new franking machine, as we used stamps, I was amazed at the clarity of how a franking machine works and the savings from stamps to franks. Ashcroft also created a logo so that all the post we send out looks very professional and sells our service. I am really happy with the savings we have made.
Dirk Sandels – Director
Four Shires Contracting Ltd
We have worked with Ashcroft Mailing Solutions for over 10 years, and have found their customer service excellent. They are very efficient when we place orders for inks and labels, and if we do have any problem with the franking machine the engineer turns up on the same day, or first call the next day.
Thank you for your continued service and support.
Adrian Wright – Marketing & Sales Director,
West Bromwich Albion FC Limited
As a longstanding customer of Ashcroft Mailing Solutions, we are happy to confirm that we have always found their customer service department to be quick, efficient and friendly. On the rare occasion an engineer has been required, any problems have been quickly resolved, with a minimum of fuss.
David P White – Partner, Grant Thornton UK llp
I am writing regarding the new franking machine which was installed by your company in August and would like to confirm that we are extremely happy with it’s performance to date. It is certainly an improvement on the former machine which we were using.
Many thanks for your help and assistance with this matter.
Assistant Head, Bromsgrove School